Refund & Cancellation Policy

Effective Date: 9 October 2026
Website: https://www.meta-flow.app

1. Introduction

This Refund & Cancellation Policy explains the conditions under which users may cancel a Meta Flow CRM subscription or request a refund for a payment made for our services.

Meta Flow CRM is designed to help technicians and business owners manage customer records, service jobs, invoices, AMCs, service reminders, and business-related information.

Please review this policy before purchasing a paid plan or subscription.

2. Subscription Plans and Payments

Meta Flow CRM may offer free or paid access depending on the plans available at the time of purchase.

Before purchasing a paid plan, users should review:

• Subscription price.
• Billing frequency.
• Features included in the plan.
• Subscription duration.
• Applicable taxes.
• Cancellation conditions.
• Any specific refund terms shown during checkout.

The terms displayed at the time of purchase will apply, subject to applicable law.

3. Subscription Cancellation

Users may request cancellation of their subscription through the cancellation option available in their account, if provided, or by contacting our support team.

Unless the applicable plan states otherwise:

• Cancellation will stop future subscription renewals once the cancellation takes effect.
• Access to paid features may continue until the end of the current paid billing period.
• Cancellation does not automatically entitle the user to a refund for a period already paid for.
• Any outstanding payments legally due remain payable.

If a subscription is purchased through a third-party platform, users may need to cancel it through that platform.

4. Refund Eligibility

Refund requests will be assessed in accordance with the plan terms disclosed at purchase and applicable law.

A refund may be considered in circumstances such as:

• Duplicate charges for the same subscription.
• An incorrect charge that has been verified.
• A payment successfully collected where the corresponding subscription was not activated due to a verified issue attributable to us.
• A material technical issue that prevents access to a paid service, where a refund or other remedy is appropriate under applicable law or the purchase terms.
• Other circumstances in which a refund is required by applicable law.

Where a payment has been processed by a third-party provider, we may need to coordinate with that provider to verify or process the refund.

5. Non-Refundable Situations

To the extent permitted by applicable law and subject to the specific terms disclosed at purchase, refunds may not be available for:

• A change of mind after purchasing or activating a subscription.
• Partial use of a subscription period.
• Failure to use the service after purchase.
• Cancellation after the applicable refund period, if one was clearly disclosed.
• Issues caused by unsupported devices, incompatible software, or user configuration where the service was otherwise provided as agreed.

Nothing in this section removes any mandatory refund rights or other protections available under applicable law.

6. How to Request a Refund

To request a refund, contact our support team with the following information:

• Registered account email address.
• Payment or transaction reference.
• Subscription plan purchased.
• Date and amount of payment.
• Reason for the refund request.

Please do not send passwords, full card numbers, or other unnecessary sensitive payment information.

We may request reasonable additional information to verify the transaction.

7. Refund Processing Time

We will review refund requests and communicate the decision within a reasonable period.

Where a refund is approved, processing time may depend on the payment provider, bank, or payment method used. The time taken for the amount to appear in your account may therefore vary.

We will communicate any material processing updates where reasonably practicable.

8. Free Trials and Promotional Offers

If Meta Flow CRM offers free trials, discounts, or promotional subscriptions, the applicable eligibility, duration, renewal, and cancellation conditions will be disclosed before activation or purchase.

Users are responsible for reviewing those conditions and cancelling within the stated period if they do not wish to continue with a paid subscription.

Any automatic conversion from a trial to a paid plan must be disclosed and authorized in accordance with applicable law.

9. Service Discontinuation

If Meta Flow CRM discontinues a paid service or removes a material paid feature, we will handle affected subscriptions and any applicable refunds or other remedies in accordance with the purchase terms and applicable law.

10. Account Closure and Data

Cancelling a subscription does not necessarily delete your account or all information associated with it.

If you want your account and personal information deleted, submit a separate request where necessary. We will handle that request in accordance with our Privacy Policy and applicable legal retention requirements.

Users should export or retain any business records they need before account closure, where an export facility is available.

11. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page with an updated effective date.

Changes will not override mandatory legal rights or applicable contractual commitments.

12. Contact Us

For cancellation or refund enquiries, contact:

Business / Platform: Meta Flow CRM
Website: https://www.meta-flow.app
Email: [Insert official support email]
Business Address: [Insert registered business address]

Please include your transaction reference when contacting us about a payment.

Meta Flow CRM — Your Service Business, Organized.

Contact our team